KK99 Privacy Policy –
How We Protect Your Data

01 Introduction

KK99 is an online sports betting and casino platform serving players in Pakistan. This Privacy Policy explains how KK99 collects, processes, stores and protects the personal data of everyone who registers and uses our platform — whether you are betting on PSL cricket, playing live casino games or managing your PKR account balance.

By registering on KK99 or continuing to use the platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not use the KK99 platform.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, which together govern your use of KK99.

02 Data We Collect

KK99 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and in some cases from payment providers processing your PKR deposits and withdrawals.

We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs or health information. We only request the identity documents required to verify your age and identity for account and payment security purposes.

03 How We Use Your Data

KK99 uses the personal data we collect for the following clearly defined purposes:

• Account Creation & Management: To set up and maintain your KK99 account, including processing your registration, storing your preferences and managing your VIP tier status.
• Identity Verification: To verify that you are over 18 and that the personal details you have provided are accurate — a standard requirement for any online gaming or betting platform.
• Processing PKR Transactions: To process deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods, and to maintain an accurate record of your account balance.
• Platform Operations: To deliver sports betting, live casino, slots and other games to you; to settle bets; to apply bonuses and promotions correctly to your account.
• Customer Support: To handle your queries, complaints and responsible gaming requests efficiently through our live chat and support teams.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multi-accounting and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour and to apply self-exclusion, deposit limits or session reminders where you have requested them or where our responsible gaming team identifies a concern.
• Marketing Communications: To send you relevant promotions, bonus offers, PSL betting tips and platform updates — but only where you have opted in to receive these. You can opt out at any time.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the KK99 platform, fix technical issues and enhance the overall user experience.

04 Legal Basis for Processing

KK99 processes your personal data on one or more of the following legal grounds depending on the activity:

1. Contractual Necessity: Processing required to deliver the services you signed up for — including running your account, settling bets and processing PKR payments.
2. Legitimate Interests: Processing necessary for fraud prevention, security monitoring and platform performance improvement, where these interests do not override your privacy rights.
3. Consent: Marketing communications and certain non-essential cookies are only used where you have given explicit consent. You may withdraw consent at any time.
4. Legal Obligations: Where applicable, processing necessary to comply with record-keeping, anti-money laundering (AML) and know-your-customer (KYC) obligations.

05 Sharing Your Data

KK99 does not sell your personal data to any third party. We share data only in the following limited circumstances, and only to the extent necessary:

• Payment Providers: We share the minimum financial data required with JazzCash, Easypaisa, Raast and other payment processors to complete your PKR deposits and withdrawals. These providers operate under their own privacy and security standards.
• Game Providers: When you play games from third-party casino or live casino providers, a game session identifier and your wager amount are shared with the relevant provider to deliver the game and settle results. Personal identity data is not passed to game providers.
• Identity Verification Services: Where a third-party KYC (Know Your Customer) service is used to assist with age and identity verification, only the data required for that specific check is shared.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics tools that help KK99 understand how the platform is used and where improvements are needed. This data cannot be used to identify individual users.
• Legal Requirements: KK99 may disclose personal data if required to do so by a valid legal process, court order or other binding obligation. In such cases, KK99 will disclose only the minimum data required and will notify the affected user where permitted by law.

All third parties who receive personal data from KK99 are required to handle that data securely and to use it only for the specific purpose for which it was shared. KK99 does not authorise third parties to use your data for their own marketing purposes.

06 Payment Data & PKR Transactions

All financial transactions on KK99 are denominated in Pakistani Rupees (PKR). KK99 handles payment data with a high level of care given its sensitivity.

• KK99 does not store full card numbers, CVV codes or full bank account numbers on its own servers. Payment data is tokenised and managed by our payment processing partners in accordance with applicable data security standards.
• Transaction references from JazzCash, Easypaisa and Raast payments are stored in your account history to allow for reconciliation, dispute resolution and withdrawal verification purposes.
• Deposits and withdrawals processed via bank transfer require your account title and bank details, which are stored securely and used only for the purpose of processing the relevant transaction.
• Your PKR deposit and withdrawal history is available within your KK99 account under transaction history. This record is maintained for the duration of your account and for the post-closure retention period described in Section 8.
• KK99 never shares full payment credentials with any party beyond what is strictly required to process a specific transaction.

07 Cookies & Tracking Technologies

KK99 uses cookies and similar technologies on its platform to ensure it functions correctly, to remember your preferences and to help us understand how players use the site so we can keep improving it.

We use the following types of cookies:

• Essential Cookies: These are required for the platform to work. They keep you logged in during your session, maintain your account state and ensure security features function correctly. These cannot be disabled without affecting platform functionality.
• Preference Cookies: These remember settings you have chosen — such as language preferences or display options — so you do not need to re-select them each visit.
• Analytics Cookies: These collect aggregated, anonymised information about how pages are used, which features are popular and where users encounter issues. This helps us improve KK99's overall performance and usability.
• Marketing Cookies: Where you have consented, these cookies help KK99 show you relevant offers and promotions based on your interests and activity on the platform. You can withdraw consent for these at any time.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to see what cookies are set, block specific categories of cookies and delete existing cookies. Note that blocking essential cookies will prevent the KK99 platform from functioning correctly.

08 Data Retention

KK99 retains your personal data only for as long as is necessary for the purposes described in this Privacy Policy and to meet applicable record-keeping obligations. The following general retention periods apply:

• Active Accounts: Your personal data, account history and transaction records are retained for the full duration of your active KK99 account relationship.
• Closed Accounts: Following account closure — whether initiated by you or by KK99 — core account and transaction records are retained for a period of five years for record-keeping and dispute resolution purposes. This period may be extended where required by applicable obligations.
• Identity Verification Documents: Documents submitted for KYC verification are retained for the duration required to satisfy the verification purpose, plus any applicable post-closure retention period.
• Marketing Data: Where you have opted in to marketing communications, your preferences are retained until you opt out. Upon opt-out, your data is removed from active marketing lists promptly.
• Support Communications: Live chat transcripts and support communications are retained for a period of two years from the date of the interaction, or longer where the content relates to an unresolved dispute.
• Cookies: Session cookies are deleted when you close your browser. Persistent cookies expire at the end of their stated validity period, which varies by cookie type.

Once data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual user.

09 Your Rights

As a KK99 user, you have meaningful rights over your personal data. Below is a summary of those rights and how you can exercise them.

To exercise any of these rights, contact KK99's customer support team via the 24/7 live chat available on the platform. We will respond to verified requests within a reasonable timeframe. KK99 will not charge a fee for handling standard data rights requests.

10 Account Security

KK99 uses a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration or disclosure. These include:

• Encryption of data in transit using industry-standard protocols to protect information as it moves between your device and KK99's servers.
• Access controls that restrict which KK99 staff and systems can access personal data, based on the principle of minimum necessary access.
• Regular security assessments and monitoring of KK99's infrastructure to detect and respond to potential vulnerabilities or intrusion attempts.
• Secure password storage using modern hashing techniques — KK99 staff cannot see your password and will never ask you for it.

While KK99 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account safe by using a strong, unique password and keeping your login credentials confidential. If you believe your account has been compromised, contact KK99 live chat immediately.

11 Children's Privacy

KK99 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 18. Our registration process requires users to confirm they are 18 or older, and identity verification checks are used to confirm age where required.

If KK99 becomes aware that a person under 18 has registered an account and provided personal data, we will take the following steps:

• Close the account immediately and cease all data processing beyond what is required to complete the closure.
• Reverse any deposits made to the account to the originating payment method after completing necessary verification.
• Permanently delete the personal data of the underage user from our systems, subject to any minimal retention required for the account closure record.

If you believe a minor has registered on KK99, please contact our support team via live chat immediately so we can investigate and take appropriate action.

12 Policy Updates

KK99 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our data practices, or in response to developments in applicable standards. When we make material changes to this policy, we will notify registered users via their registered email address or through an in-platform notification prior to the changes taking effect.

The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Continued use of the KK99 platform after an updated policy has been published and communicated constitutes acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically so that you remain informed about how KK99 protects your data.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how KK99 handles your personal information, please get in touch with our support team through the following channel:

• Live Chat: Available 24 hours a day, 7 days a week directly on the KK99 platform. This is the fastest way to reach us for privacy-related queries or data rights requests.
• Email: [email protected] — for written privacy queries or formal data rights requests. We aim to respond to all written requests within a reasonable period.

When submitting a data rights request, please include your registered KK99 username and the email address associated with your account so we can verify your identity before processing the request. KK99 will not process data rights requests that cannot be verified to protect the security of all account holders.